Privacy Policy – Club of Tails 🐾
At Club of Tails, your privacy is very important to us. This Privacy Policy explains in simple terms how we collect, use, and protect your personal information when you use our website or services. By using our website, you agree to the practices described below.
Information We Collect
When you interact with our Platform, we may collect:
- Personal Details: Name, email, phone number, billing/shipping address.
- Order & Payment Information: Products purchased, order history, and payment method (Note: We do not store card/bank details; payments are processed securely through trusted gateways).
- Usage Data: IP address, browser type, device details, pages visited.
- Cookies & Tracking: To improve your shopping experience and provide personalized recommendations.
Why We Collect Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support and resolve issues.
- Send order confirmations, shipping updates, and important service notifications.
- Share offers, promotions, and personalized recommendations (optional; you may opt-out anytime).
- Prevent fraud, maintain security, and comply with legal requirements.
Cookies & Tracking
Our website uses cookies to:
- Remember your preferences (like cart items, login, etc.)
- Provide a smoother shopping experience
- Analyze website traffic and performance
👉 You can disable cookies in your browser anytime, but some features may not work properly.
How We Share Your Information
We do not sell, rent, or trade your personal information.
We may only share it with:
- Delivery partners (for shipping your orders)
- Payment gateways (to complete secure transactions)
- Legal authorities (only if required by law)
Data Protection
We use industry-standard security measures (SSL, encryption, firewalls) to protect your information. While no method is 100% secure, we take all possible steps to keep your data safe.
Your Rights as a Customer
You have full control of your personal data. You can:
- Request to access or update your information
- Ask us to delete your account details
- Opt-out of promotional emails or SMS anytime
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.
Contact Us
If you have any questions or concerns about this Privacy Policy, feel free to contact us:
📍BN9, Webel Tower II, Sector V, Bidhannagar,
Kolkata – 700091, West Bengal, India
📞 +91 93309 14925
📧 support@cluboftails.com
